Frequently Asked Questions
COVID-19 Information:
WHAT ARE YOUR COVID-10 PRECAUTIONS FOR EVENTS & FAVORS?
We follow all health and safety guidelines for preparing your cotton candy, whether it is for favor delivery or for your event. All our high touch, and food prep surfaces are sanitized before every event, and we provide sanitizer for our staff and guests. We require our on-site staff to serve with gloves, masks, and keep a safe social distance from guests when not specifically serving any individual. Should any of our staff develop symptoms of a cold, fever, or specific COVID-19 related symptoms, they will not be sent to any event or be involved in favor production until a negative COVID-19 test result is obtained and symptoms subside.
For your event we ask that you follow local guidelines, limit party sizes, and host the event outdoors. If your event is indoors, has a large number of anticipated guests, or does not follow general mask and distancing guidelines we may not be able to accommodate your request.
We hope you are all staying safe and healthy both physically and mentally as we all navigate this most challenging time. And we are looking forward to getting back to more of your events in the future!
WHAT DOES IT COST TO HIRE YOU?
Our packages start at $500 for smaller local parties, and can increase depending on your guest count, location, add-ons and service requirements. We are event professionals who pride ourselves in providing a great experience and great customer service at a competitive rate. Please send us a message and we’ll be happy to work with you!
HOW DO YOU TAKE PAYMENT?
We regularly accept cash, credit card, and PayPal. Each order will include a detailed invoice, and normally you can pay our invoice via mobile or desktop.
WHAT AREAS DO YOU SERVE?
We include a travel fee as part of any quotation. Naturally, the farther away you are from Los Angeles the more costly it will be. But we are happy to travel to you if you are in California, Nevada, or Arizona. In another state? Just shoot us a message!
FOR DELIVERY ORDERS, IS SHIPPING INCLUDED?
We quote shipping costs as part of your order. Please order early to avoid using expensive rush services!
WHAT IF I NEED TO CANCEL A RESERVATION?
A 50% deposit is required to reserve your date, fully refundable until 14 days prior to your event date. No refunds will be issued on deposits for cancellations made within 14 days of the reserved event date. You may choose to use your initial deposit for a future event or order within 1 year.
WHAT IF I AM NOT SATISFIED WITH MY DELIVERY ORDER?
We offer our freshness guarantee that means you will receive 100% of your order in fresh and useable condition. If you received a damaged order we will be happy to discuss a full replacement or refund. Please contact us directly via email or phone with details about your order.
WHAT CUSTOMIZATION SERVICES DO YOU OFFER?
We’ll consider a customization request for just about anything! Please browse our website to get a feel for things like logos, stickers, balloons, colors, flavors, etc. If you didn’t see something, just send us a message and we’ll be happy to discuss with you.
DO YOU CHARGE TAX?
Yes, in California event services are taxable and will be added to your quotation. Delivery products are goods and are taxable as well.